Come Visit Us!  Check out Paso’s 2025 Events!

 

SHIPPING/RETURNS

By law, we cannot accept returns of alcoholic beverages unless the product is shown to be corked. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery (UPS, GLS/GSO), the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care. Once a shipping company (UPS, GLS/GSO) picks up your wine from our winery, responsibility for the wine is the responsibility of the customer purchasing the wine and any changes must be made by the customer with the shipping company directly.

If a return is approved and accepted by Dresser we may refund your credit card for the cost of the wine less shipping and handling once it is received. It is the responsibility of the customer to advise Dresser Winery if a shipment has not arrived in the expected time period for assistance in tracking the package. Shipments returned for any reason except damage (ie failure of customer to provide proper shipping address, not available to sign for shipments, etc.) will incur full return, re-shipping costs and restocking fees due to the quality control procedure we follow for returned shipments and the same bottles will be re-sent out.

Please let us know asap if you need us to make any changes to the shipping address or delay the shipment due to any travel plans or weather in your location.

An adult signature is required by law. Dresser Winery cannot control which delivery drivers enforce or do not enforce this law. Carrier fees may apply for changes made after we process your shipment.

WINE CLUB MEMBERS

Wine club members can make delivery changes to their orders within the time period provided in the club emails. Updates made past the provided date for each wine club shipment will result in additional costs including Carrier Address Change Fees, Restocking Fees & Re-shipping fees as charged to us by the carrier as per our shipping policy mentioned above.

It is the responsibility of the wine club member and all customers to ensure shipping and billing information is up-to-date.  Members will receive an email prior to a club shipment to confirm shipping and billing information. Members are responsible for any additional or replacement costs, for shipments sent to an address that has not been updated by the club member. Members are responsible for adhering to dates provided by Dresser Winery via email for club shipment timing and deadlines. Requests made after deadlines can not be revised by Dresser Winery.

Email: info@dresserwinery.com
Phone: +1 (805) 835-2002

Mailing Address:
Dresser Winery
5530 Dresser Winery by Gelfand Vineyards
Paso Robles, California 93446
USA