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Wine is sensitive to weather extremes – hot or cold weather may adversely affect the condition of your wine during shipment. Dresser Winery is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. Once a shipping company (UPS, FedEx, GLS) picks up your wine from our winery, responsibility for the wine is the responsibility of the customer purchasing the wine and any changes must be made by the customer with the shipping company directly.
An adult signature is required by law. Dresser Winery cannot control which delivery drivers enforce or do not enforce this law. Carrier fees may apply for changes made after we process your shipment.
Returned shipments will incur full return and re-shipping costs and restocking fees due to the quality control procedure we follow for returned shipments.
Wine club members can make delivery changes to their orders within the time period provided in the club emails. Updates made past the provided date for each wine club shipment will result in additional costs – Carrier Address Change Fees, Restocking Fees & Re-shipping fees as per our shipping policy mentioned above.
It is the responsibility of the wine club member and all customers to ensure shipping and billing information is up-to-date. Members will receive an email prior to a club shipment to confirm shipping and billing information. Members are responsible for any additional or replacement costs, for shipments sent to an address that has not been updated by the club member.
By law, we cannot accept returns of alcoholic beverages unless the product is corked. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Please contact us to arrange for the return of corked product. Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.
If your original shipment was damaged we will provide the same or similar (if no inventory is available) product. Please contact us for return instructions.
5530 Dresser Winery by Gelfand Vineyards
Paso Robles, California 93446